Send a payment

You can easily send a payment using your LianLian Global account. 

1. Click Send in the top navigation bar. 
2. Enter the email address or name of the person you would like to pay in the search field. If they are already an existing LianLian Global user and/or saved to your address book, skip ahead to step 7. 
3. If they aren’t an existing user, you will need to first add them as a new contact. To do this, click Add a new contact in the pop up.
4. Select whether the contact will receive payments in a LianLian Global account or directly to their bank account. Afterwards, enter the contact’s information.
   • If they’d like to receive payments in a LianLian Global account, we’ll send them an email invite to set up an account to complete the payment. 
   • If they’d like to receive payments directly in their bank account, you’ll need to provide their banking information for approval which can take up to 1 business day
   • 
5. Click Submit
6. Return to Send in the top navigation bar, your contact should now appear when you enter their email address or name in the search field.
7. Select the contact and click Next.
8. Enter the payment details, including the amount sent, the currency you are sending from your account and the currency you want the recipient to receive, the payment purpose, and a message (the contact will see this.)
   1. You have two options for how you input the amounts:
      • From: If you want to input exactly how much currency you want to send, you can select the "Form" currency and input the amount you want to send. Our system will then display how much the recipient will receive after the conversion. (Example below shows that you input 100 USD and the page will display the output of 89.83 EUR)
      • 
      • To: If you want to input exactly how much currency you want your recipient to receive, you can select the "To" currency and input the amount you want. Our system will then display how much you will be sending from your account. (Example below shows that you output 100 EUR and the page will display the input of 111.32 USD)
      • 
9. Upload an image of the invoice, purchase order or contract to help verify the payment. Make sure the file is a PDF, PNG, JPG, or BMP with a maximum file size of 5 MB. Click Next. 
   • 
10. Review all payment details and click Next. (You’ll be able to review the final details and the payment method on the next page.)
11. Select a preferred payment method. If you are paying with your LianLian Global balance, you’ll first need to ensure you have enough funds in the correct currency to complete the payment.
12. Select the currency you would like to use and click Confirm and pay to complete the payment. 

If you have any issues sending a payment, please contact our customer support team.