When creating an account, you need to set a password.
This password is what you use to login to your LianLian Global account and must between 8-32 characters and include at least 2 numbers, letters, or symbols.
How to change your login password?
- Go to your dashboard, hover over Settings in the top navigation bar and click Security Settings.
- Click Change next to the Login password field.
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You’ll need to first use your current number for two factor authentication, then enter and confirm your new password. Your new password must between 8-32 characters and include at least 2 numbers, letters, or symbols. Click Save chages.
- You'll see a Success page and your login password is updated now.
How to reset a forgotten login password?
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Visit the LianLian Gobal login page and click Forgot your password?
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Enter the email address that you used to create your LianLian Global account and click Next.
- Complete the captcha puzzle to receive a mobile verification code
- You should then receive a text message to your mobile phone number with a 6-digit code. Enter this 6-digit code in the two factor authentication pop-up screen and click Confirm.
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Enter your new password in both the New login password field and the Confirm login password field. Your new password must between 8-32 characters and include at least 2 numbers, letters, or symbols. Click Save changes.
- You'll see a Success page and your login password is reset now.
- Return to the LianLian Global login page and log in with your new password.
Note: When logging in, Please pay attention to the capitalization of the letters. If you enter the password incorrectly more than three times, you‘re required to complete a captcha puzzle before trying again.
If you have any issues with resetting a forgotten password, please contact our customer support team.