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Onboarding: Everything you need to know in one article

  • Updated

This article contains all aspects of onboarding in a single article. However, if you have questions about a specific section, we have articles for specific sections in our Account Setup section.

Document preparation requirement before you sign up:

Section

Supporting document
Company Info
  • Company verification document
    • Certificate of Incorporation
    • LLP Agreement
    • Business License
    • Articles of Organization
    • Certificate of Good Standing
    • Certificate of Registration
Authorized User
  • Veriff verification （US ID or Passport）
  • Residential address proof (1 of 5）
    • Bank or credit card statement
    • Utility Bill (electric, gas, water, or landline phone only)
    • 401k or Brokerage statement
    • Copy of grant deed on home or lease agreement for home
    • Rental agreement
 

  1. Sign up

Required details:
  • Country
  • Email
  • Valid phone number (can be changed to other regions for your phone number)
  • Verification code

  1. KYC - Basic

 

After signing up, you will need to fill in basic information about your company:

 

About your company

  • Company type (Select from the below)
    • Corporation
    • Limited Liability Company
    • Proprietorship
    • Partnership
  • Company legal name
  • Business address (Address, ZIP Code, City, Country, State)
  • Registered address (different than Business address or not)

About yourself

  • First name; Middle name(optional); Last name
  • Birthday: MM/DD/YYYY
 
 

  1. KYC - Complete Cycle

After filling in the basic kyc information, you will be led to the dashboard. Firstly, please verify your email address.
 
You will receive an email which requests you to verify your email.
 
Click on 'Verify' to verify:
 
To complete the KYC, go back to your dashboard (you can clik on the LianLian Global name on the top left) and click on "Verify now" to continue:
 
 

  Company

    Company details

  1. Company type (Select from the below)
    1. Corporation
    2. Limited Liability Company
    3. Proprietorship
    4. Partnership
  2. Company legal name
  3. DBA(Doing Business As)
  4. Business address (Address,ZIP Code,City,Country,State)
  5. Registered address (different than Business address or not)

    Company registration date

  1. MM/DD/YYYY
  2. EIN
  3. Verification document (Select from the below)
    1. Certificate of Incorporation
    2. LLP Agreement
    3. Business License
    4. Article of Organization
    5. Certificate of Good Standing

    About your business

  1. Business category (Select from the below)
    1. Online Seller or Retailer
    2. Manufacturer/Supplier
    3. Vendor/Service Provider
  2. Subcategory: the drop-down selection will depend on your selection on Business category
  3. Monthly turnover from your business (Select from the below)
    1. Less than 10,000 USD
    2. 10,000 USD - 50,000 USD
    3. 50,000 USD - 100,000 USD
    4. 100,000 USD - 500,000 USD
    5. 500,000 - 1,000,000 USD
    6. More than 1,000,000 USD
  4. Website or online presence (optional)

Authorized user

Personal details

  1. Role (Select from the below)
    1. Shareholder
    2. Shareholder & Officer
    3. Officer
    4. Employee
  2. Shareholding % (if you selected Shareholder or Shareholder & Officer in 1)
  3. First name; Middle name(optional); Last name

Identification

  1. Nationality (Select from the drop down menu)

Birthday

  1. MM/DD/YYYY
  2. SSN or ITIN
SSN: Social Security Number
ITIN: Individual Taxpayer Identification Number
  1. Driver's license(US only) or Passport:Document ID & Upload file

Residential address

  1. Residential address (Address,ZIP Code,City,Country,State)
  2. Proof of address (Upload file)
    1. Bank or credit card statement
    2. Utility Bill (electric, gas, water, or landline phone only)
    3. 401k or Brokerage statement
    4. Copy of grant deed on home or lease agreement for home
    5. Rental agreement

Additional shareholder(s)

If there is(are) any shareholder(s) who own more than 25%, you should provide the details for this(these) shareholders. (Same details needed for Authorized user)
 

  1. KYC Passed

This is your home page after you pass KYC.
Our platform services including:
  • Top up
  • Withdraw funds
  • Receive payments
  • Request payments
  • Send payments
  • Review transaction activities
Top up: Add funds from your bank account to your wallet balance.
Withdraw funds: from your account to your bounded bank account.
Supported currencies: USD, EUR, GBP, PLN, CAD, CNY, HKD
Receive payments: collect payments from users of our services, approved third-party platforms, and marketplaces (“Payors”), in our supported currencies directly into your Wallet.
Support currencies: USD, EUR, GBP, PLN, CAD

  1. Adding Bank Account

To receive full service, your next step will be to add a bank account.
By clicking Settings on the top right conner and select Bank account from the drop down.
For the US site, you should use a USD bank account where the bank location is in the United States. The account holder's name will need to match with your KYC name.

  1. Add funds(Top up)

To add funds into your account balance, click on the "Add funds", then on the next page click the currency balance you want to add.
 
For example, we want to add funds to our USD balance.
After clicking on Next, it will give you the details about how you can add funds to your balance via a bank transfer.
 
 

  1. Send payment

In order to send or request a payment, you will need to add the other side as contact.
Two ways of doing this:
  1. Go to send and type the receiver's name . If they don't have a Lianlian Global account, you can click on the "Add a new contact" below to add this receiver.
  1. Go to Settings, click on contacts and then click Add new contact .

Add new contact

To send payment to China based company, you will need to provide:
  • Email address/mobile phone number
  • Contact type: Select from company and individual
  • Country of registration
  • Transfer type: Select from Network transfer and Bank account transfer
In this example, we are specifying that we are sending a payment to a company registered in China.
When you are choosing Network transfer, you'll need to make sure this company is registered.
If this company is registered, then, when you send a payment to a new contact’s LianLian account, we will send an email invitation asking them to set up their account to finish the payment.
 
When you are choosing Bank transfer, you'll need to provide the below information:
  • Bank country
  • Currency
  • Account holder's name (should be the same as registered in the bank, and all chinese characters if currency is CNY)
  • Bank name
  • Account number
  • Uniform social credit code
  • Contact phone number
  • Registration address (Address,City,Province,Postal Code)
 

Send a payment

Select a contact to send your payment
Provide the below detail:
  • Amount sent
  • Payment purpose: Select from Merchandise trade, Logistics fees, Advertisement fees
  • Product name
  • Quantity
  • Unit Price
  • Purchase date
  • A Message to your contact
  • Payer name: Select from Lianlian Global or NUNA NETWORK LLC
In addition to this, you will need to upload some files (Purchase order/invoice & logistics proof).

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