Please note: Funds withdrawn before 14:00 EST Monday to Friday will usually be paid on the same day and be available in your bank account within 24 hours. Funds withdrawn after 14:00 EST will usually be paid at 08:00 EST the following working day and will be available in your bank account within 24 hours.
If you haven’t added a bank account for your selected currency, you’ll first need to add one which can take up to 1 business day to approve. You won’t be able to withdraw funds until you’ve completed this step.
To easily withdraw funds to your bank account, follow these steps:
- Go to your account dashboard and click Withdraw funds in the Balances on the left-hand side of the page.
- Select which currency you would like to withdraw from.
- Enter the total amount you’d like to withdraw.
- Select the currency and corresponding bank account you’d like to send the funds to. Click Next.
- On the next screen, review all withdrawal details including the conversion rate and click Submit.
You should then receive a text message to your mobile phone number with a 6-digit code. Enter this 6-digit code in the two factor authentication pop-up screen and click Confirm. Your funds will then be sent to your bank account.
If you have any issues withdrawing funds to your bank account, please contact our customer support team.